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Question: 1 / 400

What should a security officer do if confronted by an aggressive individual?

Escalate the situation

Remain calm and seek assistance

Remaining calm and seeking assistance is critical when confronted by an aggressive individual. This approach helps to defuse the tension of the situation instead of exacerbating it. By staying calm, the security officer can think clearly and assess the situation effectively, reducing the likelihood of a physical confrontation. Seeking assistance ensures that there are additional resources available to manage the situation, such as involving other security personnel or law enforcement, which can provide a greater level of safety for both the officer and other individuals present.

This method aligns with the principles of de-escalation, which prioritize safety and professionalism in challenging situations. It acknowledges the potential danger posed by the aggressive individual while implementing a strategy that minimizes risk and promotes a resolution that is safe for everyone involved.

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Ignore the individual

Retreat without informing anyone

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